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Your questions answered

Common questions

When registering an account or placing an order, please carefully check and confirm that your email address is correct, has no spelling errors, and that your mailbox is not full. Also, please check if our email was mistakenly filtered into your spam folder.

If you have verified all of the above and still haven’t received the email, please contact us via Contact or Email.

If you did not purchase a packing video , your package usually ships within 5-20 days.

If you purchased a packing video , your package usually ships within 10-20 days.

If you purchased a packing video, it is usually posted 10-20 days after your order.

As creating the video takes time, it will be posted after your package has been shipped. Thank you for your understanding and patience!

Under normal customs clearance, most of our packages are delivered within 7–15 days , with the majority arriving around 10 days Shipping is faster to regions with convenient international transport, and may take longer for remote or less accessible areas.

When your order is shipped, our website will automatically send you an email with your tracking number and a link to track your package. You can find more details and instructions at orders-tracking.

Using the Chrome browser usually resolves most payment issues. Paying directly with PayPal is also smoother and more convenient. If you choose to pay by credit or debit card, please note that some card types may not be fully compatible with PayPal (our payment processor), which can cause payment failures. Trying a different card often fixes the problem.

Please always protect your personal and financial information, stay alert against potential fraud, and feel free to contact us anytime if you are unsure about anything!

Shipping Country ✈️

Hello everyone! We’ve recently added some new countries to our shipping list. Below is the full list of countries we currently ship to. To ensure every package arrives safely and smoothly , we work with reliable carriers. As a result, some destinations have important notes—please read them carefully . If your country can easily receive international parcels but isn’t on the list yet, please let me know. Thank you!

North America

– United States 🇺🇸

– Canada🇨🇦

We do not accept large orders and only accept orders with a size of up to 2 Lucky Spoons or 2 Lucky Drawers per package. The recipient’s full name must be provided; abbreviations or only a first or last name are not allowed. In addition, for the same recipient, only one order per week is accepted. We apologize for any inconvenience caused by strict Canadian customs regulations—we simply want your package to reach you quickly and safely.

– Mexico🇲🇽

Europe

– France🇫🇷, United Kingdom🇬🇧, Germany🇩🇪, Italy, Spain🇪🇸, Netherlands🇳🇱, Belgium🇧🇪, Austria🇦🇹, Czech Republic🇨🇿, Romania🇷🇴, Slovakia🇸🇰, Hungary🇭🇺, Norway🇳🇴,Luxembourg🇱🇺,Cyprus🇨🇾Bulgaria🇧🇬, Croatia🇭🇷

–Sweden🇸🇪, Denmark🇩🇰, Finland🇫🇮, Estonia🇪🇪, Latvia🇱🇻, Lithuania🇱🇹

Some carriers only offer delivery via pick-up (pick-up points or lockers). Recipients must provide accurate and complete contact information to avoid delivery failure.

– Poland🇵🇱

Packstation addresses are only supported in Warsaw, Wroclaw, Poznan, and Krakow.

– Portugal🇵🇹

PO BOX addresses are not accepted.

– Greece🇬🇷

PO BOX addresses are not accepted.

– Switzerland🇨🇭

 If a recipient’s total parcels received in one day exceed 62 CHF, customs will charge the recipient additional VAT and duties.

– Ireland🇮🇪

We do not accept large orders and only accept orders with a size of up to 2 Lucky Spoons or 2 Lucky Drawers per package.

Asia

– Singapore🇸🇬, Malaysia🇲🇾, the Philippines🇵🇭, Thailand🇹🇭, Vietnam🇻🇳

– Japan🇯🇵

We only accept parcels intended for personal use. Recipient addresses must not be commercial facilities (such as companies, warehouses, restaurants, hotels, etc.). Any losses caused by customs identifying the recipient’s address as a commercial address will be borne by the recipient. The recipient’s name must be the full name and cannot be an abbreviation or only the first or last name; otherwise, customs clearance may be affected, resulting in unnecessary delays.

– Israel🇮🇱

Gaza Strip is not reachable. Delivery is normally made to your door. Please make sure to provide a precise address and an accurate phone number. If you prefer to pick up your package at a “pickup point”, please contact us.

– United Arab Emirates🇦🇪

PO BOX addresses are not accepted. Please make sure to provide a precise address and an accurate phone number.

–Kuwait🇰🇼, Qatar🇶🇦

PO BOX addresses are not accepted. Please make sure to provide a precise address and an accurate phone number.

Australia

– Australia🇦🇺

– New Zealand🇳🇿